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How to Order Gundam Replacement Parts from Japan (Step-by-Step)

By June 20th, 2018155 Comments

Did you lose or break your Gundam parts? Are you stressed out and don’t know how to order Gundam replacement parts from Japan? Bandai Japan does not ship parts overseas and you must be in Japan to order the parts. Not from Japan? No worries! 🙂 Please take advantage of using our service where we purchase the parts on your behalf from Japan and ship to your country. All parts are genuine replacement parts/runners and purchased directly through Bandai Japan. At the time of this writing, Gundam runners and individual parts can be purchased. How do you check if they are available or not? Keep reading to find out.

What do I need?

  • All you need is the manual that came with your Gundam model.
  • Did you lose your manual? A website worth checking out is http://www.dalong.net

Gundam Runners 

To check if the Gundam runner is available or not, click the following link.  
https://bandai-hobby.net/partsorder/index.html

1. From your Gundam manual, find the page that looks similar to this image. 

gundam manual with code

2. Enter the code from the previous step. Please IGNORE the letter R. Click the button below the code field to see the available runners.

enter the fundamental code

3. If you see the following Kanji, this means the runner is out of stock. If the runner is not available, you can check if individual parts are available.

individual gundam parts check

Individual Gundam Parts

If the runners are not available, follow the steps below to check if individual Gundam parts are available.

Click the following click to get started.
http://bandai-hobby.net/customer_support/

1. Enter the code here. Again, please do not enter the letter R. Click the magnifying glass.individual part check

2. Results will show. The circle means it is in stock. The triangle means limited stock. If you see X next to your part, unfortunately, it is not available at the moment.

individual parts

Use our Service to Order the Gundam Parts

If the Gundam part/runner you are looking for is available and want to use our service to order the parts, please send us an email with the following information.

  • A copy of the parts order form from your manual (JPEG or PDF is fine). This is only necessary if you are ordering individual parts. For runners, just email us your Gundam code that starts with the letter R.
  • Runner/Part # and quantity.
  • Your Country.

Service Fee

https://gundamreplacementparts.wordpress.com/service-fee/

Once you have gathered the necessary information above, please fill out the online form by visiting https://gundamreplacementparts.wordpress.com/order-form/ and we’ll get back to you with a quote.

We are not affiliated with Bandai

 

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155 Comments

  • Paolo Alexis Falcone says:

    How long does it usually take to get a quote? Sent an email to said address. Thanks!

    • wakuwakumono says:

      Hello Paolo,
      I must have missed your email. I’ll take a look at it now and respond. I apologize for the delay.

  • Peanut says:

    I have sent an email 2 days ago. No sign of your response yet. Please reply. 😀

    • wakuwakumono says:

      Hello, I have been getting a lot of requests lately that you might have to wait 2-3 days for me to reply back. Can you tell me for which Gundam model you requested? I apologize for the delay. Thank you.

  • carlos salinas says:

    I have just sent an email just going to wait for response

    • wakuwakumono says:

      Hello Carlos,
      I’ve replied back to your email. Thanks.

  • Kevin Nguyen says:

    A few days ago, I sent a request through the form on the right.

    • wakuwakumono says:

      Hello Kevin,
      Let me check and get back to you. I apologize for the delay. Thank you.

  • Thao Tran says:

    Hi , I has sent an email to you , in email i miss my country is : Viet Nam ,please response when you have time .

    • wakuwakumono says:

      Hello,
      Thank you for contacting me. No problem and you will receive an email within 1 business day. Happy Holidays!

  • Manny says:

    Hey buddy do you do this for people from the us

  • Vast says:

    Hi just letting you know I sent you an email for an order for both sazabi Ver Ka and Hi-V Ver Ka. Looking forward to your reply.

    • wakuwakumono says:

      Hello,
      I’ve replied to your email. Please check. Thank you!

  • Sebastian Hincapie says:

    Just sent an email to you for Gundam Astray Red Frame. I believe I included everything necessary. Thank you for having this service!

    • wakuwakumono says:

      Hello Sebastian,
      Thank you for contacting me. I have backed up emails to go through, but I’ll get to yours eventually. I apologize for the delay. Thank you.

  • herbert zeng says:

    I used the price quote form on the side does that work?

    • wakuwakumono says:

      Hello,
      I just replied to your request. Please check your email 🙂

  • Alison says:

    Hi, hope you’re still doing this. Just sent a request.

    • wakuwakumono says:

      Hello,
      Thank you for contacting me. Yes, I do still provide the service. You’ll receive a reply back within 1 to 2 business days. Thank you.

  • Ben says:

    Just sent a request for a PG Red Frame Runner.

    Thank you so much for doing this!

    • wakuwakumono says:

      Hello,
      Thank you for contacting me. I’ll take a look and reply back as soon as possible.

  • Andy says:

    Hi there..im looking for MG Nu Gundam (not version KA) runner E..may i know how much total.cost?

  • Indra says:

    Hi, do you ship to Indonesia?

  • Vasan says:

    Hi, I had sent an email asking for a quote about MG Providence and Nu Ver Ka. I just saw an order form on https://gundamreplacementparts.wordpress.com/order-form/. Should I fill out the order using that form instead? Or would email be already enough?

    • wakuwakumono says:

      Hello,
      I prefer the form but if you already emailed me, I’ll take a look and reply back to you. Thanks!

  • Allan Thong says:

    Hi, I had sent an email asking for a quote about Unicorn Gundam Part B. Looking forward hear from you soon.
    Thanks!

    • wakuwakumono says:

      Hello Allan,
      Thank you for the comment. When you say part B, which part from the B Runner do you need?

  • V says:

    Hello,

    I have Chaos Gundam Seed Destiny Model – ZGMF-X24S 1/100 scale, SEED Destiny No. 2. I have a manuel just like you picture from above. Everything is exact same; however, I can’t find number. There’s no number on it, just blank. Not even R——–. Does that means I’m out of luck?

  • Ben says:

    I need a runner for an RG MS-06F Zaku II but it’s out of stock right now on the bandai website, what’s a good estimate on how long they take to restock?

    • wakuwakumono says:

      Unfortunately, they don’t restock runners often. But to be honest, if your kit was purchase for between $20 to $30 USD, you are better off purchasing another model.

  • Stuart says:

    Just sent a request. I am VERY thankful you’re providing this service. There’s no other recourse for many outside of Japan. Thank you very much!

    • wakuwakumono says:

      Hello Stuart,
      Thank you for contacting me. I’ve just replied to your request.

  • Shelly says:

    Hi, I sent a request for a replacement runner last week. Are you still providing this service?
    Thanks.

    • wakuwakumono says:

      Hello,
      Yes, the service is alive and well. I’ll check your email and get back to you. Thanks.

  • Arithat L. says:

    Hello Kim,

    I have already filled my info for part request on your form yesterday. Do have any update for this issue. Please let me know.

  • Frank S. says:

    Just left an email, I hope to hear from you soon with a quote!

  • Alex says:

    I sent an email regarding the replacement parts I need for my MG RX-0 unicorn gundam and my RG 2100 Qan(T) gundam.

  • Martin says:

    Hi, I sent a request for Unicorn Gundam 02 Banshee Norn Destroy NT-D about a week ago just wanted to check if you ever received my request

    • wakuwakumono says:

      Hello Martin,
      I apologize for the delay. I’ll look up your request now and email you back. Thank you.

  • Conor says:

    If I order parts for multiple kits, do you combine the shipping?

  • Robert says:

    Hi, just make an enquiry for part ordering via email & also submitted to your enquiry form. Looking forward to hear from you soon 🙂

    • wakuwakumono says:

      Hello Robert,
      You should have received an email by now. Please check. Thanks!

  • Smitty says:

    Just filled out your form for an order in the US, hope to hear from you soon

    • wakuwakumono says:

      Hello Smitthy,
      Thank you for the comment. I’ll take a look right now.

  • Conor says:

    Is there any way to get replacement sticker sheets?

  • Sqwall says:

    Hello Conor,

    I am missing G6 part from the MG Full Armor · Gundam Ver.Ka. From the codes it seems it’s unavailable both as a runner or individual part. What does this mean – the I should abandon hope or should i continue looking in the future? Do they make them from time to time or how does this work? Could you please shed some light to us unfortunate people that can’t get to any replacements?

    Thank you in advance!

  • Erwin says:

    I sent an email and a form submission almost a month ago requesting a piece for the RG Unicorn Gundam, was I missed?

    • wakuwakumono says:

      Hello Erwin,
      I’ll check again now and get back to you. Thanks!

  • Jijisan says:

    Hi, just to tell you I sent a mail for replacement parts for my MG exia ignition mode

    • wakuwakumono says:

      Hello!
      Thank you for contacting me. I’ll look into your request as soon as possible. Thank you for the patience!

  • Yuan says:

    Hi! I just sent you an e-mail, please take a look when you have time!

    Sincerely,

    Yuan

  • Jeremy says:

    Hey there, I found your service online and phew, am so glad it exists! I sent a request for runner B for the MG Freedom 2.0. Ideally, I’d like to receive it within 2 weeks. Please let me know if you received my request. Thank you!

  • Justin says:

    Hi, I dropped you an email about a week or two back regarding gundam replacement parts. I look forward to your reply.

    • wakuwakumono says:

      Hello Justin,
      Let me take a look at it now. Thanks.

  • Ivan Joshua says:

    Hi! I just sent you an email regarding MG Strike Freedom Gundam Extra Finish Version parts. Please let me know if you received it. I look forward to your reply. Thanks!

  • Eddie Woodard says:

    Hi i sent an email about my MG Sandrock EW version. just checking to see if u got it and to hope to receive reply.

    • wakuwakumono says:

      Hello Eddie,
      I just replied back to your request. Please take a look. Thank you.

  • Javet says:

    Hello! I just sent an email about Runner D2 for my 1/100 MG 00 Raiser. I hope you can get back to me soon, thank you!

  • Elwin says:

    How often do they restock runners? Ivw been checkin for weeks and it hasnt come up yer

    • wakuwakumono says:

      They rarely restock the runners. It would be best to check the individual parts availability and if those are in stock, you can still order the whole runner. Just a different method but you’ll be getting what you need.

  • Anson says:

    Hi, I sent you a price quote email about my RG mk2 a while back, just wanna see if you got it, thank you 🙂

    • wakuwakumono says:

      Have I replied back to you yet? Let me know if I missed you. Thanks.

  • Drew Marsili says:

    Hi, I sent an order request to you, but I’m unsure if I did it properly or not. It was for a part for a Unicorn Gundam 02 Banshee Norn. Sorry if I caused any issues.

    • wakuwakumono says:

      Hello Drew,
      I’ll look at it during the week and get back to you promptly. Thank you for your patience.

  • Karlock LO says:

    Dear Sir,

    I have just placed an mail order to you as per the below detail, thanks to advise next step and how long can I receive the runner:

    Gundam code: 2167683

    Product name: MG RX-93 νガンダムVer.ka (ニューガンダム)

    Runner # MP1

    Quantity: 1 piece

    Country: Hong Kong

    • wakuwakumono says:

      I’ll take a look at your request now and get back to you. Thanks!

  • Shane says:

    Hello, I sent a order request to you but I’m not sure if I did it correctly.

    • wakuwakumono says:

      Hello Shane,
      It takes me about 1 to 3 business days to respond. But I’ll take a look now. Thanks.

  • Benjamin P Garcia says:

    Hello, I requested a quote on a replacement part for my PG Gundam Exia. Just checking that I did everything correctly. Thank you for your time!

    • wakuwakumono says:

      Hello Benjamin,
      I’ll take a look at it now. Thank you.

  • Roxsy Andrade says:

    Hey man ive been waiting for my part for awhile now
    Any updates?

    • wakuwakumono says:

      Hello,
      Thank you for the comment. Let me check and email you by tomorrow. I need to check if mistake was made on our end.

  • Matt says:

    I followed the list and requested a quote last night. How long will it take to receive a quote?

    • wakuwakumono says:

      Hello Matt,
      It takes about 1 to 3 business days for me to reply back. If you have not received an email after 3 days, please leave me a comment here. Thank you.

  • Dong says:

    Hey, there’s no 7-digit runner number in the cut-out of my PG W-GUNDAM ZeroCustom manual. Any suggestions?
    Thank you

    • wakuwakumono says:

      Hello Dong,
      Thank you for the comment. I might be able to assist if you can email me the bottom half of the mail-in form. I’ll contact you.

  • Elwin says:

    Hello I’ve emailed you 2 days ago,when will o get a reply?

  • Elwin says:

    Hello I’ve emailed you 2 days ago,how soon can I get areply?

  • Elwin says:

    Hello I’ve emailed you 2 days ago regarding parts on my full armor gundam,how soon can I get areply?

  • Walker Philip says:

    I’ve just sent an order form this morning. I’m also still waiting on some parts I ordered about a month ago. I was wondering how long the process generally takes as far as US time goes.

    • wakuwakumono says:

      Hello,
      Thank you for the comment. If you are waiting for parts ordered a month ago, something is not right. It does not take that long for me to receive the parts. Usually between 9 to 14 business days (excluding the holidays)
      Let me take a look and get back to you via email.

  • Nick says:

    Is this service still available I placed a request recently?

    • wakuwakumono says:

      Hello Nick,
      Thank you for the comment. Yes, the service is very much still available. It might take a several days to reply back because of the holidays.

  • Michael Tran says:

    Hi, I sent my email and finished/submitted my order form. I hope to hear from you soon

    • wakuwakumono says:

      Hello Michael,
      Yes, you’ll receive a response in order. I’ll try to get to it asap. Thank you.

  • Khoi says:

    I need a psycho frame part for a pg Phenex gundam. It’s the right shoulder blue piece when in destroy mode. Would you happen to have it available?

  • harry tucker says:

    hello, i sent an email two days ago about a lost rx-78-2 part but i still haven’t received a response?

    • wakuwakumono says:

      Hello Harry,
      Thank you for the comment. I’m experiencing a higher than normal volume at the moment and it might take another 1 to 3 days to reply back. Sorry for the inconvenience. I’ll try to get to it asap.

  • Emmanuel Tng says:

    Hi there, I sent in a request two days ago. How long should I expect for a quote?

    • wakuwakumono says:

      Hello,
      At the moment, about 3 to 5 business days. I’ll try to get to it asap. Sorry for the delay.

  • Andrew says:

    I submitted a part request for a Rx-0 PG Unicorn around the new years holiday, but there’s still no response/email. Could I ask for a followup?

    Thank you in advance.

    • wakuwakumono says:

      Hello,
      Thank you for the comment. I apologize you have not received a response yet. But I’ll take a look at it right now.

  • Aiman M. Sidek says:

    Hi i made an a replacement order yesterday.How long should i expect a reply by Email?

    • wakuwakumono says:

      Hello,
      Takes about 1 to 3 business days under normal circumstances. I’ll try to get to it asap. Thank you.

  • Wesley Arguelles says:

    Hello,

    I made a replacement/order two days ago and haven’t received a reply back. Thank you for time and help.

    • wakuwakumono says:

      Hello Wesley,
      I’m checking the form received in order and you’ll receive a reply back as soon as possible. Thank you for your patience.

  • Stafond says:

    Hi,
    I’ve sent the bottom half of my mail in form via email and I still haven’t gotten any follow up on the price. Sorry for the impatience, I really want to order the part and make payment asap.

    • wakuwakumono says:

      Hello,
      I’m pretty sure an email was sent to you. But let me double check right now and get back to you. Thanks!

  • John says:

    Do older kits not have a reference code? I looked in the manual for the MG RX-79 [G] Ez8 and there was no code that began with an R. There is a series of numbers in the top right corner but that doesn’t seem to be the reference code.

    • wakuwakumono says:

      Hello John,
      Sorry for the delay. For the older kits, it might not have the R code. If you can email me the bottom half of the mail-in form, I’ll be able to assist.
      Send it to wakuwakumono@gmail.com

      Thanks!

  • Sirapat says:

    Hello,

    I sent in a request for replacement parts a few days ago and have not received any email regarding this matter yet. Apologies for my impatience, and thank you in advance.

    • wakuwakumono says:

      Hello,
      Sorry for the delay. You should have received an email by now. If not, please let me know through this comment. Thank you!

      • Sirapat says:

        There is no email in my inbox or spam mail.
        Thank you for your response.

        • wakuwakumono says:

          Ok, I see the request. I’ll email you now. Thanks!

  • Alexandre says:

    Good Night!

    I made a replacement/order and haven’t received a reply back, it alredy passed some days, sorry annoying, but i’m worried, please help me, you’re my only hope.

    Thank you for time and help.

    • wakuwakumono says:

      Hello Alexandre,
      Thank you for the comment. I’ll get to your request as soon as possible. Holiday in Japan, so I’m behind with emails. Sorry for the inconvenience.

  • Cory says:

    I messaged you mulitple times with no reply. Just wondering do you guys still do this or what?

    • wakuwakumono says:

      Hello Cory,
      Thank you for the comment. Yes, I’m still very much involved. It is holiday in Japan called Golden Week, so you’ll experience delays.
      I’ll try to respond as soon as possible. Sorry for the inconvenience.

  • Gus says:

    Hi i have asked for a quote for a while now and you still have not responded could you please reply please thank you

    • wakuwakumono says:

      Hello Gus,
      Thank you for the comment. You will receive a reply if you have submitted the form. We have received many requests and takes time to reply back. I appreciate your patience.

  • Christopher Thay says:

    Hello. How much would the Runner I cost from the MG Sinanju Stein Narrative Version? I am in Australia.

  • Kira says:

    Hi there, I filled out the form two days ago, but still haven’t got any replies yet >.< I hope that you can ship to Hong Kong and that you are just busy and not ignoring my request. Thanks!

    • wakuwakumono says:

      Hello!
      Thank you for the comment and I apologize for the long wait. Let me check right now and get back to you.

  • Lester Lau says:

    Hello, have sent via order form last week and have not received a response, just want to check if the email and order form is missed.

    • wakuwakumono says:

      Hello,
      Thank you for the comment. Because of the backlogs, I need a few days to go through all the request. Sorry for the delay.

      • Lester Lau says:

        Hi Wakuwkumono,

        Looking forward to your reply in email. Thank you.

  • Toothpick says:

    Hello, I sent you an email to get replacement parts and have not gotten a reply back.

    • wakuwakumono says:

      Hello,
      Thank you for the comment. Because of the backlogs, I need a few days to go through all the request. Sorry for the delay.

  • Sam Pineda says:

    Hello I requested some parts for a RG banshee Norn some days ago and had no reply yet, I understand that you are super busy so far ao I just wanted to check, thank you very much beforehand!

    • wakuwakumono says:

      Hello,
      Yes, I’ll try to get to your request as soon as possible. It might be this weekend though… Thank you for your patience.

  • Fernando R says:

    Hello, I requested a runner for my RG 00 Raiser, I was wondering how long it would possibly take for a response? Thank you for providing this service btw, you seem to be the only one willing to help those outside of Japan!

    • wakuwakumono says:

      Hello,
      Thank you for the comment. At the moment, about 4 to 7 days to respond. I’ll try to get to your request asap.

  • Ahmed says:

    Do you guys ship 2 bangladesh ?

    • wakuwakumono says:

      Hello,
      Thank you for the comment. Yes, worldwide shipping from Japan.

  • Hyrianna says:

    Hey Savior of all gunpla breakers, Just sent a request for the part. HGWG Leo Runner B part 3 [B3], just need you to reply to see if ur active, also wondering how long is the part gonna take to come here

    • wakuwakumono says:

      Yep, I’m very much active. But it can take a few days for me to reply back because of the backlogs.
      As for the second part of your question, average is 2 to 3 weeks delivery after the package is dispatched from Japan.

  • Robert Tiongson says:

    Is it possible to order parts from a p-bandai gundam?

    • wakuwakumono says:

      Hello,
      Yes, I can order the P-Bandai gundam parts as well if in stock.

      • Robert Tiongson says:

        i sent a price quote form… hoping you can see it thanks!

      • Robert Tiongson says:

        i ordered for 3 kits… 2 of which are p-bandai.

      • Robert Tiongson says:

        i’d get the whole runner if the part is not possible.

  • Pikalot says:

    I have sent you an email regarding to an order of a replacement. How long can I receive your feedback?

  • K says:

    I followed the link to the page to search for runners but it seems it’s been shut down. Is there another search service?

    • Kyle W says:

      Woops. I got an error on my end and this comment didn’t show so I wrote a new one. Please ignore this one.

      • wakuwakumono says:

        Great! Sorry, we did not notice your comment before. Thank you.

  • Kyle W says:

    Is Bandai’s website still operational? I can’t seem to fill in the search bar to look for a runner.
    The set I’m looking for is 2417488 (Moon Gundam)

  • Mark says:

    Same question as Kyle above, is there a different site for checking the parts with Bandai? It appears they shut their site down in February.
    I’m looking for two different MG parts. One from Strike Gundam and one from Buster Gundam

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