FAQ

Announcement!
Starting September 25th 2018, we can ship via DHL in addition to the Japan Post.

1. What kind of items can you purchase and ship?

I can ship items that are legal to purchase and ship. 

2. Prohibited goods.

United States

Canada

United Kingdom

China

Singapore

Vietnam

Australia

Malaysia

Indonesia

Hong Kong

Taiwan

 

3. What kind of shipping methods are available?

ems japan delivery

EMS – Fastest and most reliable shipping method. Includes tracking and insurance up to 20000 yen. Delivery time is usually 4 to 7 business days to most countries.

japan air mail logo

Air Mail – More economical than EMS but a bit slower.  Tracking and insurance is available for additional fee to most countries. Delivery time is usually 7-14 business days.

japan post sal

SAL – More economical method to ship. Tracking and insurance is available for additional fee to most countries. Delivery time varies from week to months.

DHL – Recommended to countries where EMS is not available.

4. What is your return policy?

All sales are final. Returning items in Japan are not common. So, please make sure the item you purchase is an item you need or want.

5. What about custom fees?

This really depends on the country. Also, holding times in customs differ so it might be one day or a few weeks. Some items are also banned in countries so please check with your local post office before shipment. I am not responsible for custom fees nor rejection of items/indefinite holding of items due to customs.

6. How do I pay?

I accept PayPal and Bank Transfers. You can pay with credit cards via PayPal. For bank transfers, we can accept money via Transferwise.com.

7. What is your return policy?

All sales are final. Returning items in Japan are not common. So, please make sure the item you purchase is an item you need or want.

8. Special Requests?

If an item you need are not sold online but in store, please email me to see if I can pick-up the items from stores and ship to you.
Email: wakuwakumono@gmail.com

9. What are your fees?

Proxy Shopping

  • If the Item Price is under 5000 yen, Service Fee: 600yen
  • If the Item Price is over 5000 yen, Service Fee:10% of the Item Price. This is negotiable if you were to purchase items in bulk. Please contact us to discuss. 
  • Bank Transfer Fee
  • International Shipping Fee (This is the fee for sending the items from Japan to your country)

Transfer Service (COMING SOON)

The cost of the merchandise, Japanese Shipping Fees, and International Shipping Fees will be required.
In case we may charge you insurance fee or other option.
You are responsible for paying the tariff.

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