1. What kind of items can you purchase and ship?
We can ship items that are legal to purchase and ship.
2. Prohibited goods.
3. What kind of shipping methods are available?
EMS – Fastest and most reliable shipping method. Includes tracking and insurance up to 20000 yen. Delivery time is usually 4 business days to 4 weeks to most countries.
Air Mail – More economical than EMS but a bit slower. Tracking and insurance is available for additional fee to most countries. Delivery time is usually 2 to 5 weeks.
SAL – More economical method to ship. Tracking and insurance is available for additional fee to most countries. Delivery time varies from week to months.
DHL, FedEx – Recommended to countries where EMS is not available.
4. What is your return policy?
All sales are final. Returning items in Japan are not common. So, please make sure the item you purchase is an item you need or want.
5. What about custom fees?
This really depends on the country. Also, holding times in customs differ so it might be one day or a few weeks. Some items are also banned in countries so please check with your local post office before shipment. I am not responsible for custom fees nor rejection of items/indefinite holding of items due to customs.
6. How do I pay?
We accept Stripe, PayPal and Bank Transfers. You can pay with credit cards via PayPal. For bank transfers, we can accept money via WISE.com.
7. What is your return policy?
All sales are final. Returning items in Japan are not common. So, please make sure the item you purchase is an item you need or want.
8. Special Requests?
If an item you need are not sold online but in store, please email me to see if I can pick-up the items from stores and ship to you.
Email: support@wakuwakumono.com
9. What are your fees?
Proxy Shopping
- Service Fee: 600 JPY first item, 400 JPY each additional item. All items must be in one invoice.
- Payment Receiving fee 5% +45 JPY
Transfer Service (Available Now – Contact us to make a request)
The cost of the merchandise, Japanese Shipping Fees, and International Shipping Fees will be required.
In case we may charge you insurance fee or other option.
You are responsible for paying the tariff.