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I had this service recommended to me by a friend whenever I was looking to buy a pair of glasses frames that were only available in Japan. They were super fast and friendly with their communication, and made sure to keep me updated with all aspects of the ordering process. My glasses arrived safely and well packaged! When I went to purchase the glasses, the pair I had originally intended to buy had already been purchased. After this discovery, Kim was super fast in helping me locate another seller so that I would still be able to get the frames. During the entire time, they were super professional and kept communication open, patiently answering any question that I might have had. I'm glad I was referred to this service and intend to use it again in the future!!