I was trying to buy a rare PlayStation controller off Amazon Japan but the seller wouldn't ship overseas. So I found out about this service on YouTube and went for it. Got prompt replies and amazing customer service from Kim. The seller ended up sending the wrong product and did not have the actual item advertised. Not a problem, Kim spotted it, contacted me right away with pics to confirm and not only returned the item but managed to find two of them elsewhere, which is beyond impressive! And just when I was about to give up hope in finding the elusive item and forget about it for good. I got the package here a few days later safe and sound and I couldn't be happier. If you're in doubt, don't. I can't emphasize enough times how impressed I am with Wakukumono's excellent service. The fees are beyond fair too, just great. Shop with confidence, trust me, you're in good hands here.