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TLDR: Quick, easy and friendly service! Highly recommended! My mother has been searching for a specific tote bag for about 6 years that she was finally able to find on Rakuten in Japan. Unfortunately it only shipped domestically within the Japan. Enter Wakuwakumono. I sent Kim the link via their website, and within a few hours received a follow up email with an explanation of how WWM provides their services and a link to a PayPal invoice should I decide to go through with the purchase. The payment process was simple and quick. Kim followed up with a confirmation that the item had been purchased and again when the product had been received in Japan with a selection of three links to pay for shipping (standard, medium speed and quick) along with their prices. All options had tracking. I opted for standard and paid via the link. My mom just sent me a picture with her and her new tote bag, barely 12 days after I first reached out to WWM. So happy we were able to to get the product, thanks Wakuwakumono! Side note: Your mascot is adorable!!