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United States
Being a gunpla builder outside Japan can be tough at times. I broke a part for my Gundam model and I sent Kim an email if he can order a replacement part for me. He replied my email promptly and ordered the part from Bandai. The process was smooth and the communication was excellent throughout. Very reliable and honest service. If you are looking for a spare runner/parts for their gundam model, I recommend checking out this service.