Ordered a replacement runner for a Gunpla. Went on the website and found clear instructions on how to check the part was in stock with Bandai. Upon checking the item was in stock, I filled out a simple form on the website. Kim responded to me quickly, informing me about a slight delay due to a public holiday. Their communication was great as they keepd me informed of every step until posting the item! Recommend this service completely! Would happily use again in future!