This is a great service that I would absolutely recommend. I was trying to buy some dvd's only availible on Amazon Japan, only to find out that most sellers don't offer international shipping when trying to check out. After looking around for an alternative solution I came across Wakuwakumono on youtube. The Response time is pretty much instant. As I live in western Europe the time difference is 9 hours, I got corresponding replies through email the very next day. Communication is straight forward and no problem at all. I got my items after only a few days with the quickest shipping option, and the service fee is also very modest. Thank you Kim for providing an excellent service!