Can't overstate how easy this service is to use. Kim is really expedient and tries to answer back emails as quickly as possible, as well as just being friendly to work with. The price for importing several items was overall very reasonable and the packaging was thorough so as not to damage the cards I bought, and included a tracker so I could keep progress on where my package was located. The shipping was quite quick for an international delivery. I wanted to buy from Surugaya and it was as easy as sending a URL of the items I wanted and having Kim verify them. If you are looking to buy from Surugaya, Amazon Japan, or elsewhere, I highly recommend using WakuWakuMono.